Who is this stuff for?
It’s for everyone. You, them, her, him, us – everyone. All skin types, all hair types, all people (except for kids under 3). These products are essentials. Made for people who get that simple is better. Who don’t want to be sold more and more of what they don’t need. Sound like you?
What's with your formulas?
The thing about our formulas is that they damn well work. We’ve tested them so we know. They are short. There’s no list of 100 chemicals and no hyped-up trendy ingredients. They are natural. There’s no green-washing, no over-complication or bogus science – it’s the best ingredients we can find, put together in the best way possible. Strictly no BS. And if one day we find a way to improve, we’ll make a change and we’ll tell you about it.
What's natural about this stuff?
Almost everything. 95-99.9% natural ingredients in every product. And for the other 0.1-5% we make sure it’s safe. That’s the thing about these products, they’re made to make you feel good. So we make sure there’s nothing bad in them. Oh, and for the regulation nerds out there – us included – everything is calculated as per ISO16128 standard.
Do they really work?
Yeah, they do, and we know they do, beyond a doubt. We’ve tested every single product. We tested them in labs, we tested them on consumers, and it’s all done independently so you can trust the outcome. We don’t believe in all that phony marketing BS. We don’t work miracles, we just use really great active ingredients in really effective quantities and that’s why you can trust them to work.
What about "nasties"?
No thanks. We don’t believe in unfriendly substances, so you won’t find them in these products. Only we can’t legally add Free From labels to our packaging, and nor would we want to. So instead, here’s a list of what won’t be on your skin: petrochemical ingredients (mineral waxes, pastes, oils)/ PEGs and PPGs / alkylamines / synthetic preservatives non-approved by Cosmos/ phthalates/ SLS, SLES and ALS/ silicones / synthetic fillers and colorants. Like we said: no thanks.
Talk to me - is this stuff hypoallergenic?
So, here’s the deal: we can’t legally say that something’s hypoallergenic unless it contains zero allergens or allergen precursors. And we wanted to design formulas that worked first. Every product is recommended, tested and okayed for sensitive skin, and for eye safety – we made damn sure of that. So use them if you like. Or don’t if you don’t.
Is everything pregnancy-safe?
Every product is designed to be safe for pregnant and nursing people to use. But always follow the advice from your doctor and check with them if you’re unsure or have specific concerns. We leave the medical stuff up to them.
Can I use this if I'm vegan?
Yep, all our products are vegan. No honey, no beeswax, no lanolin, no problem.
Do you ever test on animals?
No. Never. And actually, in the EU it’s illegal to test on animals. Legally you’re not even able to say ‘Not tested on animals’. Not that we would test that way anyway. Who wants to hurt those little critters?
Where's it all made?
We’re made in the south of France. It’s the place that inspires us, it’s where we could produce the best products, and we’re so pleased with it that you’ll find it on every package.
Sustainability - what are you doing about it?
As much as we damn well can. Look, we say it’s about taking responsibility, so here’s what we’re doing, transparently laid out for you to see: our raw materials are genuinely and thoroughly thought through. Our factories are officially GMP / ISO 22716 norm compliant, CSR approach & EcoVadis Silver Recognition Level if you want to check it out. Every ingredient is traceable and sourced for quality, coming from local suppliers. And our packaging? Infinitely recyclable. You won’t find us in landfills. Same goes for our shipping packs – all made from one material and easy to recycle.
What do they smell like - do you use perfume?
There’s no scent in anything you put on your face, and natural scent in our body and hair products. It’s safer and just the way we do things.
Do your products have an expiry date?
All beauty products do. Ours have a shelf life of three years, unopened. Once open, they should be used within 12 months (if you need a reminder, look for the number in the little open pot symbol on the packaging). All our products are made in small, trackable batches, so if you want to find out whether a product is still in date, email us the unique batch number and we’ll tell you exactly when it was made.
What's the shelf life on everything?
Unopened they’ll keep for three years. Most products last for 12 months once open, but look for a little symbol of a jar with a number on it to be sure. That’s how many months it’s good for.
Here’s how to store your products to keep them lasting as long as possible: store at room temperature. Protect from light and moisture. Avoid freezing.
Here’s how to store your products to keep them lasting as long as possible: store at room temperature. Protect from light and moisture. Avoid freezing.
